Vincent J. Kellen
Vice President, Information Services
Vince Kellen, an authority on customer relationship management (CRM) technologies, was appointed Acting Vice President for Information Services at DePaul University in July of 2003, and named Vice President in April of 2004, after having served as a faculty member since 1999. He offers strategic vision to a staff of 103 in Technology Architecture, Information Application Services, Information Systems Support, Network and Telecommunications, Classroom Technology Services, Identification Card Services, Student Computer Labs and the Technology Assistance Center. He also provides leadership to the teams managing DePaul's PeopleSoft enterprise information and transaction management system.
Prior to joining DePaul, Kellen was a principal with Blue Wolf, Inc., a company focused on wireless and CRM strategies. Prior to that, Kellen held two positions with Scient, an e-commerce technology consulting firm. As vice president of Customer Knowledge Management and Analytics in the Scient CRM service line, he managed the company's overall customer knowledge management and analytics resources. He also was the product manager for Scient's flagship strategic offering, Customer Experience Management (CXM), where he sponsored the initiative and provided leadership to several teams to help define, refine, sell and deliver CXM to clients.
Kellen is a former partner and CRM practice leader at marchFIRST, where he advised large- and mid- sized companies on better ways to manage technology and business strategy. He helped clients establish successful enterprise-wide CRM, knowledge management and customer data warehousing strategies and directed the design and implementation of technology solutions for a variety of Fortune 500 clients, including 20th Century Fox, General Mills, SC Johnson, National Airlines, Appleton Paper, Arthur J. Gallagher Insurance and DePaul.
A national and international speaker on CRM, the Internet and technology issues, Kellen has authored four books on database technology. He became a member of the DePaul community as a student, earning a bachelor's degree in communication in 1983 and a master's in e-commerce technology in 2003. He returned to DePaul to share his expertise as a part-time faculty member in 1999 and came on board full-time in 2003, sharing both faculty and administrative duties.
In addition to his role as vice president, Kellen currently is an adjunct faculty member in DePaul's master of science in E-Commerce program, one of the nation's first graduate programs concentrating on e-commerce, and helped design the program's curriculum. He also lectures in DePaul's Web Commerce program, which targets corporate managers and executives. He has taught in numerous areas including e-CRM and online marketing, advanced Web information systems, data warehousing and data mining.
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