The MS degree in Hospitality and Operational Performance is designed to satisfy a unique market niche for current undergraduate and graduate students, industry professionals, and career–minded transitioning candidates. This graduate program focuses on developing leadership skills and operational capabilities in a broad array of hospitality service enterprises. Unique to the graduate Hospitality Leadership and Operational Performance curriculum is the integration of critical business skills and practices with cutting-edge hospitality leadership course offerings designed to incorporate service innovation and technology pertaining to guest experiences, human capital, and financial performance outcomes.

Program Learning Outcomes 

  • Enhanced business skill development incorporating hospitality operational constructs and key industry financial performance imperatives
  • Leading innovative hospitality service experiences and guest interaction
  • Assessing hospitality firm human capital needs and maximizing human capital performance