The importance of hospitality is undeniable to many at local, regional and international levels. It is the business of travel and tourism. The industry has distinguished itself as the art and science of serving and pleasing. Hospitality is rooted in social engagement and cultural sensitivity, and is in alignment with management and leadership theory. Being an effective leader is one of the fundamental responsibilities of almost all hospitality executives as it plays a critical role in managing organizational success.
The hospitality leadership concentration area focuses on advanced hospitality leadership practices within the various industry segments. Leadership of hospitality service operations will be studied in the context of realms of experience and guest quality assurance. In this concentration, highly developed principles of the guest experience will be examined along with the critical role employee development and service delivery plays within the hospitality industry.