The three-course Information Technology (IT) Management concentration covers advanced topics in managing IT as a service to prepare graduates for leadership positions in information systems.  Students learn how to provide high quality and customer-focused IT services, describe them in the customer’s language, and manage the quality, availability, reliability, and cost of these services. 
The program introduces best practices and proven approaches in guiding an IT organization to improve its structure, become more efficient, and be better aligned with corporate objectives.  Such an organization is in superior control of its IT infrastructure and services.  Students are expected to first complete the MIS concentration or have equivalent previous coursework or substantial experience in information systems.  In case a student already has competences in IT service management, the curriculum can be customized in consultation with the Graduate MIS Program Administrator.