To complete the Operations Management concentration, students must complete three courses from among the following:
STRATEGIC SUPPLY CHAIN MANAGEMENT
This course examines how operations related strategic decisions can lead to improved market and competitive performance. We view the supply chain (of products or services) from a strategic point of view. The design of an expedient logistics system is critically linked to the key decisions and objectives of a responsive and efficient supply chain (forecasting, aggregate planning, inventory management, matching supply with demand, transportation, location and information). We cover those topics with cases. spreadsheets and simulations to illustrate and help understand how logistical decisions impact the performance of the firm as well as the entire supply chain. Offered once a year.
DECISION MAKING FOR MANAGERS
This course addresses Simon's three-phase problem-solving model. Students learn how to improve problem diagnosis through statistical and logical tools, creatively generate alternative solutions, and make effective decisions through decision analysis and by building decision support models. Students will use a various spreadsheet applications to aid in the decision-making process. Offered once per year.
QUALITY MANAGEMENT SYSTEMS
Organizations seeking to improve their customer satisfaction, operating efficiency, and profitability frequently turn to quality management initiatives--including; Total Quality Management, Business Process Reengineering, Six Sigma. and ISO Quality Standards. The lessons learned through the success and failure of these programs provide valuable insights to managers seeking to achieve performance excellence within their own organizations. The course relies on the Malcolm Baldridge National Quality Award framework and case analysis to explore successful quality management initiatives. Offered twice a year.
MANAGING SERVICE OPERATIONS
This course provides an examination of operating activities in service industries. Emphasis is on the principles of design, operation and control of service delivery systems. Lectures, cases and assignments focus on such topics as delivery system design, client interfaces, operations control, capacity management and quality control. Offered once a year
PROJECT MANAGEMENT: SEMINAR IN OPERATIONS MANAGEMENT
This course covers management techniques that are applicable to a wide variety of project types including new product development, business start-ups, marketing campaigns, facility relocations, construction, research programs, and special events. Emphasis is on scheduling, budgeting, and control including the selection and application of project management software. Other topics include project organization, qualifications and roles of the project manager, project leadership, team building, and the management of conflict and stress in projects. Offered three times a year.