DePaul University Catalog > Student Handbooks > Undergraduate Student Handbook > University Information > Complaints and Grievances

Complaints and Grievances

​DePaul University emphasizes the development of a full range of human capabilities and appreciation of higher education as a means to engage cultural, social, religious, and ethical values in service to others.

In support of this mission, DePaul University is committed to treating every member of its community with dignity, justice and respect fostering a positive learning environment and providing quality service.   It is important for students to know how to address concerns and issues that may be contrary to this commitment.

Complaints or concerns that a policy or procedure has been incorrectly or unfairly applied can often be resolved through an initial conversation with the staff, faculty member or department where the issue originated and his/her supervisor if necessary.

DePaul has established a number of policies and procedures for responding to particular types of concerns.  Contact information for these policies and procedures can be found in the bottom section of this page:

  • Concerns about grades are addressed through the University's Grade Challenge policy.  Detailed information is available in the Academic Handbook section of the University Catalog.
  • Concerns about academic integrity are addressed through the Academic Integrity policy and process.  Detailed information is available on the  Academic Integrity website.
  • Concerns related to student conduct are addressed through the Code of Student Responsibility, and the Student Conduct Process.  Detailed information is available in the Academic Handbook section of the University Catalog. 
  • Concerns about discrimination or harassment on the basis of a variety of protected characteristics are addressed by the Office of Institutional Diversity and Equity through the Anti-Discrimination and Anti-Harassment Policy and Procedures
  • Concerns based on sexual violence, sexual harassment, or other sex discrimination (Title IX) are addressed through the DePaul's Title IX Coordinator located in the Office of Institutional Diversity.  Detailed information is available on the Office of Public Safety website or in the Code of Student Responsibility section of the University Catalog.
  • Concerns about the confidentiality of education records (FERPA-Family Educational Rights and Privacy Act), are addressed through the Office of the University Registrar.
  • Concerns about academic issues relating to faculty or staff can often be resolved through an initial conversation with the faculty, staff member or student employee involved in the situation.  Therefore, students with academic complaints or concerns should address the issue following the steps indicated below:
    1. The issue should first be discussed with the faculty or staff member.
    2. If this does not resolve the issue the student should then discuss the issue with the department chairperson or program director for faculty issues or the individual’s supervisor for staff. If you are unsure of the appropriate college contact, please see below for a directory of College and College Dean’s Offices.
    3. If the issue is still not resolved, the student should then discuss the matter with the Office of the Dean of the faculty member’s college for faculty issues or the department supervisor for staff issues.
    4. If the issue is still not resolved, the student may discuss the issue with the Office of the Provost.
The Dean of Students Office is a central location to which students can turn with problems they have been unable to resolve.  The Dean of Students Office hears student concerns and helps students understand their options for resolving the concerns and/or locating appropriate services: http://offices.depaul.edu/student-affairs/about/departments/Pages/dos.aspx.
 
In addition, the University Ombudsperson is available to provide consultation about conflict resolution, to clarify policies and procedures, and to help find the right person or department to respond to questions.  Students may also always choose to report concerns or misconduct through the University's confidential reporting mechanisms: 877.236.8390 or https://compliance.depaul.edu/hotline/index.asp
 
The U.S. Department of Education requires institutions offering online education to provide contact information for students to file complaints with its accreditor and state agencies.  Contact information for DePaul’s regional accreditor (the Higher Learning Commission), programmatic/specialized accreditor and state agencies is available in the Handbook section of the University Catalog. 
 

DePaul Contact Information/Available Resources:

Sexual and Relationship Violence

Public Safety
Lincoln Park Campus 773/325-7777
Loop Campus 312/362-8400. 
The Public Safety Office is open 24 hours a day, 7 days a week.
 
Title IX Coordinator
Office of Institutional Diversity and Equity
​Lincoln Park Campus: Student Center 3rd floor, 773/325-8128
Loop Campus: Daley Building: Suite 800, 312/362-8970
titleixcoordinator@depaul.edu
 

Discrimination

Office of Institutional Diversity and Equity:
Loop Campus: Daley Building: Suite 800, 312/362-6872
Individuals also have the option to file through the Misconduct Reporting Hotline at 877/236-8390.
 

Harassment

Office of Institutional Diversity and Equity:
Loop Campus: Daley Building: Suite 800, 312/362-6872
Individuals also have the option to file through the Misconduct Reporting Hotline at 877/236-8390.
 

Dean of Students Office

Lincoln Park Campus: Student Center Suite 307, 773/325-7290
Loop Campus: DePaul Center Suite 11001, 312/362-8066
 

Disability Services

Center for Students with Disabilities
Lincoln Park Campus: Student Center 370, 773/325-1677
Loop Campus: Lewis Center 1420, 312/362-8002
csd@depaul.edu
 

Student Organizations

Student Life
Loop Campus: Lewis Center Lewis 1400, 312/362-5680
Lincoln Park Campus: Student Center 306, 773/325-4852
studentaffairs@depaul.edu
 

Housing

Department of Housing Services
Lincoln Park Campus: Centennial Hall Suite 301
 

Residential Education

Residential Education
Lincoln Park Campus: Centennial Hall, Suite 302, 773/325-4211
 

Family Educational Rights and Privacy Act (FERPA)

DePaul Central/Office of the University Registrar
Lincoln Park Campus: Schmitt Academic Center Suite 101, 312/362-8610
Loop Campus:  DePaul Center Suite 9100, 312/362-8610
 

Misconduct Reporting

Hotline at 877/236-8390
Intake Site: www.depaul.ethicspoint.com
 

Student Conduct Violations or Appeals

Dean of Students Office
Lincoln Park Campus: Student Center Suite 307, 773/325-7290
Loop Campus: DePaul Center Suite 11001, 312/362-8066
 

University Ombudsperson

Office of Mission and Values
ombuds@depaul.edu
 

College/Dean’s Offices

Richard H. Driehaus College of Business

Loop Campus
Graduate College Office:  DePaul Center 5300  312/362-8810
Undergraduate College Office: DePaul Center 5200 312/362-5358
Office of the Dean: DePaul Center 5100 312/362-6783
 

College of Communication

Loop Campus
Graduate College Office: Daley Building Suite 1800 312/362-8600
Undergraduate College Office: Daley Building Suite 1800  312/362-8600
Office of the Dean: Daley Building Suite 1800, 312/362-8600
 

College of Computing and Digital Media

Loop Campus
Graduate College Office: CDM Center Mezzanine  312/362-8633
Undergraduate College Office: CDM Center Mezzanine  312/362-8633
Office of the Dean: CDM Center 401, 312/362-8381
 

College of Education

Lincoln Park Campus
Graduate College Office: 2247 N. Halsted Street  773/325-7740
Undergraduate College Office:  2247 N. Halsted Street  773/325-7740
Office of the Dean:  2247 N. Halsted Street  773/325-7740
 

College of Law

Loop Campus
College Office: Lewis Center Suite 931, 312/362-8701
Office of the Dean: Lewis Center Suite 931, 312/362-8701
 

College of Liberal Arts & Social Sciences

Lincoln Park Campus
Graduate College Office: 990 W. Fullerton Avenue, Suite 1200 773/325-4008
Undergraduate College Office: 2352 North Clifton Avenue, Suite 100  773/325-7310
Office of the Dean: 990 West Fullerton Suite 4200, 773/325-7300
 

School of Music

Lincoln Park Campus
Graduate College Office:  Music Building 773/325-4844
Undergraduate College Office: Music Building 773/325-4844
Office of the Dean: Music Building 773/325-4844
 

School for New Learning

Loop Campus
Graduate College Office: Daley Building Suite 1400  312/362-8001
Undergraduate College Office: Daley Building Suite 1400  312/362-8001
Office of the Dean: Daley Building, 312/362-8001
 

College of Science and Health

Lincoln Park Campus
Graduate College Office:  McGowan South Suite 400,  773/325.8490
Undergraduate College Office: McGowan South Suite 400,  773/325.8490
Office of the Dean:  McGowan South Suite 403, 773/325-8300
 

The Theatre School

Lincoln Park Campus
Graduate College Office: 2350 N. Racine Avenue 773/325-7917
Undergraduate College Office: 2350 North Racine Avenue  773/325-7917
Office of the Dean: 2350 N Racine Ave, 773/325-7917